Fixed from our desk, while you watch.
Most software, email, printer and settings problems don't need a visit. With your permission, a KIMSAN technician connects to your computer securely, fixes the issue in front of you, and disconnects — often within the hour.
Download AnyDesk
AnyDesk is the small, secure tool we use to see your screen. It takes under a minute and there's nothing to install permanently — it just runs.
Download AnyDesk (free)Works on Windows, Mac and Linux. On your phone? There's an app for that too.
Open it and find your code
When AnyDesk opens, you'll see a 9-digit number under "Your Address". That's your one-time code for this session — it changes every time, so no one can ever reconnect without you.
Share the code with us
Call us at (717) 219-7789 or send it with your request below. The moment you share it, a KIMSAN technician connects and gets to work.
Watch us fix it
You see everything we do, live on your own screen. Ask questions while we work — and the moment you close AnyDesk, the session ends and nobody can get back in.
You're always in control
Every session starts only when you share your code, and ends the second you close the window. We can never connect without you.
Encrypted end to end
AnyDesk sessions are encrypted the same way online banking is. Nothing we see or type is visible to anyone else.
A local technician, not a call center
The person on the other end is the same KIMSAN crew that visits your shop. If it can't be fixed remotely, we're already scheduled to come to you.
Ready when you are.
Have your AnyDesk code handy? Call us at (717) 219-7789 — or send a remote support request and we'll call you to start the session.